Refund policy
Returns & Refund Policy
Last updated: 30 August 2026
This Returns & Refund Policy applies to purchases made through PIT LANE CLOTHING.
We want customers to understand our returns and refund conditions clearly before placing an order. Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under applicable consumer law.
Change of mind
Except where required by applicable consumer law, PIT LANE CLOTHING does not offer voluntary returns, refunds or exchanges for change of mind.
Change of mind includes, but is not limited to:
- deciding you no longer want the product;
- changing your preference regarding colour, style or design;
- finding a different product elsewhere; or
- selecting or ordering the incorrect size.
Where applicable consumer law provides a statutory right to cancel an online purchase, including certain purchases made by customers in the United Kingdom or European Union, those statutory rights continue to apply as explained below.
Size selection
Customers are responsible for selecting the correct size before placing an order.
Sizing information is provided on our product and collection pages, and customers are highly encouraged to use the MY SIZE CONVERTER tool provided on our collection pages before ordering.
Please check your size carefully before placing your order.
Except where required by applicable consumer law, PIT LANE CLOTHING does not offer voluntary refunds or exchanges where a customer has selected or ordered the incorrect size.
An incorrect size selected by the customer is different from PIT LANE CLOTHING supplying a size different from the size ordered.
If PIT LANE CLOTHING sends you the wrong size or wrong product, please contact us and we will provide an appropriate remedy in accordance with applicable consumer law.
Faulty, damaged or incorrectly supplied products
Please inspect your order when it arrives.
Contact PIT LANE CLOTHING promptly if you believe an item is faulty, damaged, materially different from its description, or if you have received a product or size different from what you ordered.
Please contact:
Please include your order number and a description of the problem. We may also ask you to provide photographs or other reasonable information so that we can assess the issue.
Where required, we may ask for the product to be returned for assessment.
If a product is found to be faulty, damaged, incorrectly supplied or otherwise fails to meet applicable consumer guarantees, PIT LANE CLOTHING will provide the repair, replacement, refund or other remedy required by applicable consumer law.
Where PIT LANE CLOTHING is responsible for supplying a faulty, damaged or incorrect product, we will cover reasonable return postage costs where required by law.
Nothing in this policy limits any rights relating to faulty, damaged, unsafe, incorrectly described or incorrectly supplied products.
Australian customers
Australian customers are protected by the Australian Consumer Law.
PIT LANE CLOTHING is not required to provide a refund or exchange simply because a customer changes their mind or selects the incorrect size.
However, Australian Consumer Law provides customers with rights and remedies where goods fail to meet applicable consumer guarantees.
Depending on the nature of the problem, those remedies may include a repair, replacement, refund or other remedy.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law that cannot legally be excluded.
United Kingdom and European Union customers
Where applicable, customers located in the United Kingdom or European Union purchasing eligible products online may have a statutory right to cancel their purchase without providing a reason.
For eligible purchases, this cancellation period is generally 14 days from the date the customer receives the goods.
To exercise an applicable statutory cancellation right, the customer must notify PIT LANE CLOTHING within the applicable cancellation period by contacting:
After notifying PIT LANE CLOTHING of the cancellation, the customer must return the goods within the period required by applicable law.
Customers exercising a statutory change-of-mind cancellation right are responsible for the direct cost of returning the goods unless:
- PIT LANE CLOTHING agrees to pay the return cost;
- the product is faulty, damaged or incorrectly supplied; or
- applicable law requires PIT LANE CLOTHING to pay the return cost.
Customers may inspect or try on a product only to the extent reasonably necessary to establish its nature, characteristics and fit.
Where permitted by applicable law, PIT LANE CLOTHING may reduce the amount refunded if the value of a returned product has been diminished through handling or use beyond what would reasonably be necessary to inspect or try the product.
Where an eligible UK or EU statutory cancellation applies, PIT LANE CLOTHING will also refund the standard delivery charge paid for the original order, if any, as required by applicable law. Additional amounts paid for premium or express delivery are not refundable beyond the cost of the standard delivery option unless required by law.
Where permitted by applicable law, PIT LANE CLOTHING may withhold the refund until the returned goods have been received or the customer provides evidence that they have sent the goods back.
Refunds relating to an applicable statutory UK or EU cancellation will be processed within the timeframe required by applicable law.
Personalised and custom-made products
Certain statutory cancellation rights may not apply to products that are genuinely made to a customer's individual specifications or are clearly personalised.
This may include products personalised with a customer's name, individual number or other customer-specific details.
Any exclusion will only apply where permitted by applicable law.
The fact that a product is manufactured or produced after an order is placed does not, by itself, remove any statutory cancellation right where that right otherwise applies.
This section does not affect rights relating to faulty, damaged, incorrectly supplied or otherwise non-conforming products.
Sale items
PIT LANE CLOTHING does not offer voluntary change-of-mind returns, refunds or exchanges on sale items.
This does not affect any statutory rights that apply to a sale item, including rights relating to faulty, damaged or incorrectly supplied products and any applicable statutory online cancellation rights.
Gift cards
Gift cards are not refundable or redeemable for cash except where required by applicable law.
Return method
PIT LANE CLOTHING handles returns by mail.
Please contact us before sending any product so that we can provide the correct return address and return instructions.
Contact:
The return address supplied to you may differ from PIT LANE CLOTHING's published business or contact address.
Please do not send a return to an address unless PIT LANE CLOTHING has provided or confirmed that address for your return.
This requirement does not prevent a customer from notifying PIT LANE CLOTHING that they are exercising a statutory cancellation or consumer right.
Return postage
Where a customer is exercising a voluntary or statutory change-of-mind return right and applicable law permits the customer to be responsible for return postage, the customer must pay the direct cost of returning the product.
Where the product is faulty, damaged, incorrectly supplied or otherwise subject to a legal remedy, PIT LANE CLOTHING will cover reasonable return costs where required by applicable consumer law.
PIT LANE CLOTHING is not responsible for products lost during return shipping where the customer arranged the return shipment, except where applicable law provides otherwise.
Customers should retain proof of postage or tracking information when returning a product.
Refunds
Where a refund is approved or required by applicable law, PIT LANE CLOTHING will refund the amount due to the original payment method unless another method is agreed with the customer or required by law.
Once PIT LANE CLOTHING has confirmed that a refund is due, we will initiate the refund as soon as reasonably practicable and generally within 5 business days, unless a different timeframe is required by applicable law.
After PIT LANE CLOTHING processes the refund, banks, credit card companies and payment providers may require additional time before the funds appear in the customer's account. Those processing times are outside PIT LANE CLOTHING's control.
Where specific statutory refund timeframes apply, including applicable UK or European Union cancellation rights, those statutory timeframes will apply.
Starting a return, refund request or cancellation
Before returning any product, contact:
Please provide:
- your name;
- your order number;
- the product concerned; and
- the reason you are contacting us.
For a faulty, damaged or incorrectly supplied product, please provide a description of the issue and, where reasonably possible, photographs showing the problem.
For an applicable UK or EU statutory cancellation, simply tell us clearly that you wish to cancel the eligible purchase. You do not need to provide a reason.
We will provide the appropriate return address and instructions where a return is required.
Consumer rights
This policy is intended to explain PIT LANE CLOTHING's voluntary returns policy and the way we handle statutory returns, refunds and remedies.
It does not exclude, restrict or modify any consumer guarantee, statutory cancellation right, refund right or other remedy that cannot legally be excluded under the laws applicable to your purchase.
If there is any inconsistency between this policy and a mandatory requirement of applicable consumer law, the applicable consumer law will prevail.