Refund policy
Return and Refund Policy
Change of mind
Except where required by applicable consumer law, PIT LANE CLOTHING does not accept returns or provide refunds for change of mind, including changes in colour, style or personal preference.
Size selection and exchanges
Customers are responsible for selecting the correct size using the sizing information provided on the product page.
If a customer orders the wrong size, a refund will not be provided. PIT LANE CLOTHING may, at its discretion, approve an exchange for another size provided that:
- the exchange is requested within 14 days of delivery;
- the item is unworn, unused and in its original condition;
- all tags and original packaging remain intact; and
- the requested replacement size is available.
The customer is responsible for all return postage and any postage costs associated with sending the replacement item.
If PIT LANE CLOTHING sends the wrong product or wrong size, we will arrange an appropriate replacement or refund and cover reasonable return costs.
Faulty, damaged or incorrect products
Please inspect your order when it arrives. Contact us promptly if an item is faulty, damaged, materially different from its description or if you received the incorrect product.
Please include your order number and clear photographs showing the problem.
Where required under applicable consumer law, PIT LANE CLOTHING will provide an appropriate repair, replacement, refund or other remedy. Nothing in this policy excludes or limits rights that cannot legally be excluded.
United Kingdom and European Union customers
Where applicable, customers located in the United Kingdom or European Union may have a statutory right to cancel an eligible online purchase within 14 days of delivery.
The customer is responsible for return postage unless the product is faulty, damaged or incorrectly supplied. Returned products must be unworn, unused, with tags attached and in their original packaging.
Any legal exclusions applying to genuinely personalised or custom-made products remain applicable.
Sale items and gift cards
We do not accept change-of-mind returns on sale items. This does not affect any rights relating to faulty or incorrectly supplied products.
Gift cards are not refundable except where required by law.
Starting a return or exchange
Contact manager@pitlaneclothing.com before returning any product.
Products sent without prior approval may not be accepted. The correct return address and instructions will be supplied after the return or exchange has been approved.